Parent & Student Enrolment Agreement

Bluepip Academy International Effective Date: 17 March 2026

AGREEMENT BETWEEN:

Bluepip Academy International (the “Company”), operating at bluepip.gbis.com.ng

— and —

The parent or legal guardian named on the registration form (the “Parent”), acting for themselves and on behalf of the student named in the student profile (the “Student”)

IMPORTANT NOTICE

By completing registration and activating your account, you (the Parent) confirm that you are the legal parent or guardian of the Student, and that you have read, understood, and agree to be bound by this Agreement on behalf of both yourself and the Student.

1. The Enrolment

1.1 Registration

Enrolment begins when the Parent completes the registration form, provides all required information, and activates the account by completing the consent process. Bluepip Academy will review the registration and confirm enrolment by email.

1.2 Student Profile

The Parent is responsible for ensuring that all information in the Student’s profile is accurate and up to date, including:

The Student’s name, date of birth, and school grade
The Student’s country and timezone
The subjects selected and session schedule preferences
Any relevant learning needs, medical conditions, or special requirements that may affect teaching

Failure to disclose relevant information may affect the quality of the service provided.

1.3 Account Activation

The account will be activated after:

All registration information is provided and verified
The Parental Consent Form is completed with all required checkboxes
The first payment invoice is issued (where applicable)

2. Sessions

2.1 Session Format

Tutoring sessions are delivered live via video conference through the Bluepip Academy platform. Sessions are:

Allocated by Bluepip Academy based on subject, teacher availability, and the Student’s preferred schedule
Conducted by a qualified teacher assigned to the Student by Bluepip Academy
Recorded for safeguarding, quality assurance, and review purposes
Typically 60 minutes in duration unless otherwise agreed in writing

2.2 Session Schedule

Once a weekly schedule is confirmed, it repeats each week until changed by agreement. Any changes to the session schedule must be requested through the Parent Dashboard and are subject to teacher availability.

2.3 Joining Sessions

The Student must:

Join the session from the Student Dashboard within the join window (typically 10 minutes before the scheduled start time)
Be ready on time with all required materials, a working camera, and a working microphone
Be in a suitable, quiet learning environment

The Parent is encouraged to ensure the Student is properly set up and ready for each session.

2.4 Student Absence

If the Student cannot attend a scheduled session:

24+ hours’ notice: The Parent must notify Bluepip Academy via the Parent Dashboard or email at support@bluepipacademy.com as early as possible. We will attempt to reschedule where teacher availability allows.
Less than 24 hours’ notice or no notice: The session is counted as a student no-show. The session fee is non-refundable and the teacher will be compensated for the time.

Repeated no-shows (3 or more in a term without notice) may result in a review of the enrolment.

2.5 Teacher Absence

If a session is missed due to teacher absence, Bluepip Academy will:

Notify the Parent as soon as possible
Arrange a rescheduled session or, if rescheduling is not possible, credit the session to the Parent’s account
Apply appropriate conduct measures to the teacher as per our internal policies

3. Parental Consent

3.1 Consent Requirements

The following consents are required before the account is activated. Each must be individually and explicitly confirmed by the Parent:

Recording Consent ✅ I consent to my child’s tutoring sessions being video-recorded. I understand that recordings are stored securely and accessible only to Bluepip Academy administrators by default. I may request access to recordings through the Parent Dashboard.

Data Processing Consent ✅ I consent to my child’s personal data being processed by Bluepip Academy as described in the Privacy Policy for the purpose of delivering the tutoring service.

Materials Consent ✅ I consent to lesson materials uploaded by teachers being stored on the platform and made accessible to my child.

Platform Rules Consent ✅ I understand that teachers and students are not permitted to exchange personal contact information, and I agree to enforce this rule with my child.

Guardian Confirmation ✅ I confirm that I am the parent or legal guardian of the student named in this registration, and I have the legal authority to enter into this Agreement on their behalf.

3.2 Consent Record

A copy of this consent record, including timestamps and the Parent’s name, is stored securely by Bluepip Academy and sent to the Parent’s registered email address.

3.3 Withdrawing Consent

The Parent may withdraw consent to recording at any time by contacting privacy@bluepipacademy.com. We will note the withdrawal and contact you to discuss the implications for continued service delivery, as recordings are a core safety feature of the platform.

4. Parental Responsibilities

The Parent agrees to:

4.1 Supervision

Ensure the Student uses the Platform only for its intended educational purpose
Monitor the Student’s engagement and attendance
Ensure the Student attends sessions on time and prepared

4.2 Platform Rules

Ensure the Student complies with these Terms and the Platform’s Acceptable Use Policy
Enforce the No-Contact-Exchange Rule with the Student
Report any concerns about teacher conduct immediately to safeguarding@bluepipacademy.com

4.3 Accurate Information

Keep the Student’s profile information accurate and up to date
Inform Bluepip Academy of any changes to learning needs, health conditions, or circumstances that may affect the delivery of sessions

4.4 Device and Connectivity

Ensure the Student has access to a suitable device, camera, microphone, and stable internet connection for sessions

4.5 Appropriate Environment

Ensure the Student is in a quiet, appropriate, and safe environment during sessions
Ensure no other individuals enter the session space in a way that disrupts the educational setting

5. Student Responsibilities

The Student agrees to:

Attend all scheduled sessions on time and prepared
Treat the teacher with respect and courtesy at all times
Not share personal contact information with the teacher under any circumstances
Use the platform only for educational purposes
Not record, capture, or share any part of a session by any independent means
Not engage in any conduct that is disrespectful, harmful, or contrary to the Platform’s Acceptable Use Policy

The Parent is responsible for ensuring the Student understands and follows these responsibilities.

6. Fees and Payment

6.1 Fee Structure

The tuition fee applicable to the Student’s enrolment is communicated to the Parent at the time of enrolment and may vary based on:

The number of subjects enrolled
The number of sessions per week per subject
The type of session (1-on-1 or group)
The Student’s age group and level

6.2 Billing Cycle

Fees are billed in advance for each term or agreed billing period. Sessions will not commence until payment is received and confirmed.

6.3 Payment Methods

We accept:

Paystack (Nigerian bank cards, transfers, USSD)
Stripe (international cards)
Bank transfer (subject to manual verification — please allow up to 2 business days)

6.4 Late Payment

If payment is not received by the due date:

The Student’s account may be temporarily suspended until payment is received
Bluepip Academy will send payment reminders by email
Outstanding balances that are not resolved within 14 days of the due date may be referred for debt recovery

6.5 Price Changes

We will provide at least 30 days’ written notice of any changes to the fee structure.

7. Refunds and Cancellations

7.1 Cancellation of Enrolment

If the Parent wishes to cancel the enrolment:

Notice must be given at least 14 days before the next billing period
Cancellation takes effect at the end of the current billing period
Sessions already delivered will not be refunded

7.2 Refund Eligibility

Situation	Outcome
Session cancelled by teacher	Full session credit (rescheduled or refunded)
Session cancelled by student with 24+ hours’ notice	Credit for rescheduling (at Platform’s discretion)
Session cancelled by student with less than 24 hours’ notice	No refund or credit
Platform technical failure preventing session delivery	Full credit or rescheduled session
Student no-show (no notice)	No refund or credit
Enrolment cancelled mid-term	Pro-rata credit for undelivered sessions, minus any applicable admin fee

7.3 Refund Process

Refunds approved under this policy will be processed within 10 business days to the original payment method.

7.4 Dispute Resolution

Disputes about charges must be raised within 14 days of the relevant invoice date by emailing billing@bluepipacademy.com. We will investigate and respond within 5 business days.

8. Safeguarding

8.1 Bluepip Academy’s Commitment

Bluepip Academy is committed to the safety and wellbeing of all students. All sessions are recorded, all teachers are screened during onboarding, and the No-Contact-Exchange Rule is strictly enforced.

8.2 Reporting Concerns

If the Parent or Student has any concern about the behaviour of a teacher or another platform user — including any inappropriate communication, conduct, or contact — they must report it immediately to:

Email: safeguarding@bluepipacademy.com Dashboard: Via the “Report a Concern” button in the Parent Dashboard

All reports are treated with the utmost seriousness and will be investigated promptly.

8.3 No Direct Contact with Teachers

Parents must not attempt to contact teachers directly outside the Platform under any circumstances. Any teacher who attempts to initiate direct contact with a parent or student should be reported to us immediately.

9. Recordings — Parent Rights

9.1 Default Access

By default, session recordings are accessible only to Bluepip Academy administrators.

9.2 Requesting Access

The Parent may request access to their child’s session recordings through the Parent Dashboard (Request Centre > Recording Access Request). The request will be reviewed by an administrator and, if approved, a time-limited secure streaming link will be sent to the Parent.

Access durations are set at administrator discretion, typically:

24 hours, 3 days, 7 days, 30 days, or permanent (exceptional cases)

9.3 Restrictions

Recording access links:

Are for the Parent’s personal viewing only
May not be shared, screenshotted, or screen-recorded
Expire automatically at the set time
Can be revoked by the administrator at any time

10. Account Management

10.1 Student Account Status

The Parent may activate or deactivate the Student’s account at any time via the Student Account section of the Parent Dashboard. Deactivating an account suspends the Student’s login access but preserves all session history and data.

10.2 Password Management

The Parent is responsible for managing the Student’s login credentials and may reset the Student’s password at any time from the Parent Dashboard.

10.3 Account Closure

To permanently close the account, the Parent must contact support@bluepipacademy.com. Account closure does not entitle the Parent to a refund of any prepaid fees.

11. Data and Privacy

Personal data relating to the Parent and Student is processed in accordance with the Bluepip Academy Privacy Policy, available at https://bluepip.gbis.com.ng/privacy-policy. The Parent has the right to request access to, correction of, or deletion of their data at any time.

12. Duration

This Agreement remains in effect for the duration of the Student’s active enrolment with Bluepip Academy.

13. Governing Law

This Agreement is governed by the laws of the Federal Republic of Nigeria. Any unresolved dispute shall be subject to the jurisdiction of the Nigerian courts.

14. Acceptance

By completing the online registration and consent process, the Parent confirms they have read, understood, and agreed to this Agreement.

Parent/Guardian Name: _________________________ Student Name: _________________________ Date of Acceptance: _________________________

Bluepip Academy International | support@bluepipacademy.com | bluepip.gbis.com.ng